At Urban Glitz Jewels, customer satisfaction is our priority. Please read our Refund & Returns Policy carefully before making a purchase.
1. Returns Eligibility
We accept returns only in the following cases:
- The product received is damaged
- The product received is defective
- The product received is incorrect
To be eligible for a return:
- You must contact us within 48 hours of delivery
- The product must be unused, unworn, and in its original packaging
- An unboxing video and clear images are required for verification
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse or negligence
- Items showing signs of wear
- Customized or personalized jewelry
- Products purchased during sale / clearance
- Orders with incorrect address or refusal at delivery
3. Return Process
- Contact our support team within 48 hours of receiving the product
- Share order details along with images/videos
- After approval, return instructions will be provided
- Unauthorized returns will not be accepted
4. Refund Policy
- Once the returned product is received and inspected, we will notify you of approval or rejection
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original payment method
- Shipping charges (if any) are non-refundable
5. Replacement Policy
- Replacements are subject to product availability
- If the replacement product is unavailable, a refund will be issued
- Replacement shipping timelines may vary
6. Shipping Charges for Returns
- In case of damaged or incorrect products, return shipping will be handled by us
- For all other approved cases, return shipping costs must be borne by the customer
7. Order Cancellation
- Orders can be cancelled only before dispatch
- Once the order is shipped, cancellation requests will not be accepted
8. Delayed or Missing Refunds
If you haven’t received your refund yet:
- Check your bank or payment provider
- Contact your bank as processing time may vary
- If the issue persists, contact our support team
9. Policy Updates
Urban Glitz Jewels reserves the right to modify or update this policy at any time without prior notice.
10. Contact Us
For any refund or return-related queries, please contact us through our Contact Us page on the website.